Refund policy
Returns & Exchanges – Easy & Worry-Free
We want you and your pet to love every ORIENTAIL piece. If it’s not the perfect fit, we’ll make it right.
14-Day Easy Returns
You can request a return or exchange within 14 days of delivery — simple and hassle-free.
Eligibility
To ensure the best experience for all customers, items should be:
- Unworn and unused
- With original tags attached
- In original packaging
Flexible Solutions
Once approved, you can choose:
- Exchange for a better size or style
- Refund to your original payment method
International Orders
- Return shipping is handled by the customer
- We recommend a trackable shipping method for peace of mind
Our Promise
Every ORIENTAIL piece is carefully inspected before shipping.
If you receive a damaged or incorrect item, we’ll take full responsibility and make it right.
Shop with confidence — refined quality, thoughtfully made for your pet.